Course Aim:
To identify key issues in problem situations to clearly articulate the problems at hand and propose contingency
plans to resolve issues. Broadly, the learners are able to classify problems and associated implications as well
as provide recommendations to resolve issues at hand.
Learning Objectives (what learners are able to do after training?)
•Identify symptoms that could lead to potential problem at the workplace.
•Articulate problems in a clear and concise manner
•Provide recommendations to resolve the issues at hand
•Apply logical deduction to anticipate and detect problems at the workplace
•Analyse relevant information surrounding the perceived problems
•Identify the exact problem using elimination process, objective reasoning or process questioning
•Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and
techniques
•Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered
from relevant sources
Mandatory Minimum Entry Requirements
1. ES WPLN Level 5 OR GCE ‘N’ Level English Grade 5 and Mathematics Grade 5;
2. AND possess WSH Skills and knowledge equivalent to that of Certificate in WSH;
3. AND have at least 1 year of WSH relevant working experience
Course Duraiton:18.5 hours (Classroom training – 16 hours, Assessment – 2.5 hours)
100% attendance must be fulfilled.
Course code: TGS-2023018472
Please click
here for the Nett fees with SSG Training Grant for the Singaporean and Singapore PR learners.
